These terms govern your use of the casino at riverspin-casino.ca. By registering you confirm that you have read them, that you accept them and that you have read the privacy policy and the responsible gambling page. The casino operates under a licence issued in Curaçao.
You may open an account only if you are an adult under the law that applies to you. In Canada that means 19 in most provinces and 18 in Alberta, Manitoba and Quebec, and the casino itself never admits anyone below 18. Registration is open only from the regions we endorse, and Ontario residents should check what applies to them first, because the province runs its own regulated market. You must be able to form a legally binding contract and must not be on a self-exclusion list.
You may hold one account. Duplicate accounts linked to the same device, IP address or browser can lead to suspension. Give accurate details and keep them current, because they are checked during verification. You are responsible for your password and for everything done under your account, so contact us at once if you suspect misuse.
We may ask for a photo ID, a proof of address and proof that the payment method belongs to you, either at the first withdrawal or when you add a new method or change key details. We review documents within 24 to 48 hours. Withdrawals can be held until verification is complete, and an account that does not pass it can be restricted or closed.
Deposits are credited after the payment provider confirms them. The minimum is typically the equivalent of 20 euros and varies by method. We do not charge a fee on deposits, but your bank or payment provider may charge for currency conversion. We do not convert between fiat money and cryptocurrency, and deposits below a crypto minimum cannot be processed or returned.
You request a withdrawal in the Wallet. The minimum is typically the equivalent of 50 euros and depends on the method. Most requests are processed within 24 business hours after approval, and bank transfers can take 3 to 7 business days. Payouts go to the method you deposited with, and a change of method requires proof of ownership. Withdrawals are locked while a bonus with wagering is active.
Each bonus has its own terms, which are shown on its info card and in the bonus rules. They cover the wagering requirement, the game weighting, the bet cap, the lifetime and the eligible games. We may refuse or cancel a bonus and the winnings from it if you abuse the offer, for example through bets that are designed to clear wagering without risk, through multiple accounts or through false information.
You may not use bots, scripts or exploits, collude with other players, launder money, use someone else's payment method or file chargebacks for legitimate transactions. We may void winnings, close the account and report conduct to the competent authorities.
If a game malfunctions, the affected rounds and any winnings from them can be voided. Keep a screenshot of the error and send it to the support team.
An account that stays unused for 12 consecutive months becomes inactive. A monthly fee of 10 euros, or the full balance if it is lower, may be charged at the beginning of each month while the account stays inactive.
You can set deposit limits, session limits, a cooling-off period or self-exclusion in your profile. We act on these settings at once, except that raising or removing a deposit limit takes effect after 24 hours. Self-exclusion is not reversed before the chosen period ends.
We may suspend or close an account when these terms are breached, when a legal or security reason requires it, or when we are asked to by a competent authority. You can close your account at any time through the support team after withdrawing your balance.
Start with live chat or write to [email protected] and describe the problem with dates, amounts and screenshots. We aim to resolve complaints directly. If you are not satisfied with the answer, you can ask for the case to be reviewed at a higher level in the support team.
We are not liable for losses caused by events outside our control, such as a failure of your internet connection, a payment provider or a game provider. Gambling involves the risk of losing money, and you play at your own risk. We may update these terms, and continued use of the website after a change means you accept it.
