To start the Riverspin login, press Log in at the top of the page. Enter the e-mail address and the password you registered with, or choose the Google option if you signed up that way. Google sign-in uses the multi-factor confirmation of your Google account, which adds a second step without a separate password.
Passwords on the site are 6 to 32 characters long. A mix of letters, numbers and symbols is still the better choice, and reusing a password from another service is the most common way accounts get taken over.
If the e-mail does not show up, check the spam folder and wait a few minutes before requesting another one.
Before you contact support, run through the usual causes:
For a suspension, contact the support team through live chat or at [email protected], and they will explain the reason.
The security settings in your profile show the history of all active sessions. If you see a device you do not recognise, change the password and use the option to log out on all devices at once. It is also worth signing out of shared computers every time, because an open session is as good as a key to the wallet.
You can play with a basic account, but your first withdrawal needs verification. Open Profile and Verification, then upload a photo ID, a proof of address that is not older than three months and, where asked, proof that the payment method is yours. Make sure the photos are sharp, the documents have not expired and the details match your profile.
Checks usually take up to 24 to 48 hours. A new payment method or a change of key account details can trigger another round, which is a normal part of the compliance process.
An account that stays unused for 12 consecutive months becomes inactive, and a monthly fee of 10 euros, or the whole balance when it is smaller, may be charged at the start of each month. Logging in and playing resets the clock.
To take a break, use self-exclusion in your profile. To close the account for good, ask the support team in the chat. We keep personal data for five years after the last use of the service, as the law requires.
Check the e-mail address, the keyboard layout and whether Caps Lock is on, then try Forgot Password? on the login form. If you registered with Google, make sure the right Google account is active in the browser. When none of that helps, send a screenshot of the error to the live chat so the team can see exactly what the system reports and tell you which step failed.
Open Account and then Profile and edit the field. Once an e-mail address or a phone number has been verified, it can no longer be changed in the profile, and you need to ask the support team in the chat or by e-mail to change it for you. Keep your documents ready, because the team may ask you to confirm your identity before updating verified details. The change is made by hand, so allow a short wait.
The usual reasons are a security check, a duplicate account linked to the same device, IP address or browser, or a breach of the terms. The support team can tell you which one applies and what you need to send to lift the restriction. Contact them through live chat or e-mail, and include your account e-mail address and a short description of what happened before the restriction appeared.
No. For security reasons the country linked to your account cannot be changed. If you have moved to another country, contact support, describe your situation and the team will tell you which options are open to you. Do not open a second account in the meantime, because duplicate accounts can lead to suspension and to delays with withdrawals. The country also decides which payment methods the cashier shows you.
